
State Farm® Insurance Agent Lupe Batalla
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Xinyan Xu
August 28, 2025
"Very helpful. Good prices."
"Thank you Xinyan for your kind words! We look forward to taking great care of you! ~ Lupe"
D T
August 23, 2025
"Ingrid is awesome!!!! Ingrid is very helpful, knowledgeable, professional, personable, and polite! It was truly a pleasure working with her on both my auto and life insurance. She took the time to carefully review my previous coverage and looked for ways to save me money. She also provided great options and recommendations on additional ways to save. I really appreciate her thoroughness and excellent customer service! Thank you, D & R Tarango"
"Hi D&R Tarango, Thank you so much for your kind words! We're thrilled to hear that Ingrid provided helpful, thorough, and personalized support with your auto and life insurance. It's always our goal to find the best options and savings for our customers, and we're so glad you a positive experience. We truly appreciate your trust and look forward to continuing to serve you! ~ Lupe Batalla "
A Hicks
August 22, 2025
"Jose was an extraordinarily great help to me! His patience knew no bounds in working out multiple quotes to suite my specific needs!"
"Mr. Hicks, thank you so much for your kind words! We're glad to hear Jose was able to provide you with the support and patience you needed while finding the right coverage for your auto coverage. We truly appreciate your trust in us and are happy we could offer you a policy at a reasonable price. We look forward to continuing to serve you! ~ Lupe Batalla"
Olawoumi Alexis Atchade
August 22, 2025
"Alejandra was fantastic! She was incredibly nice and patient, answering my repeated questions with kindness and clarity throughout the process. Highly recommend her!"
"Olawoumi, thank you for sharing your experience! We're so glad to hear that Alejandra provided you with such kind and patient support. Your recommendation means a lot and we truly appreciate the opportunity to assist you. Welcome to our agency! :) ~ Lupe Batalla"
Aayush Shah
August 20, 2025
"Worked with Ingrid on my car insurance, she helped me with great discounts and support for the policy. Communication was clear, and I was taken well care of by Ingrid and her team!"
"Aayush, thank you so much for your kind words! We're thrilled to hear that Ingrid was able to provide you with great discounts on your auto insurance with clear communication. Our team is always here to support you, and we truly appreciate the trust you've placed in us for your car insurance. Welcome to the State Farm family! :) ~Lupe Batalla"
Shirley Greer
August 18, 2025
"This has been one of the worst customer service experiences I’ve ever had with an insurance agency. I’ve been calling since July 7, 2025, to be removed as a listed driver from a policy I have no connection to I do not live in the same household, and I do not share the vehicle. Instead of resolving the issue, this office repeatedly told me I was “in a queue,” as if removing someone from a policy required waiting in line. I spoke directly with Lupe Batalla, the owner of the agency, multiple times. Yet when I spoke with Ingrid Granados, an agent in her office, she acted as if she had no idea what I was talking about and was rude, dismissive, and unprofessional. I had to consult an attorney and send a formal email citing Texas Insurance Code §551.002 before I finally received confirmation of my removal. That’s unacceptable. No one should have to go through this level of escalation just to be removed from a policy. This office was arrogant, unresponsive, and clearly uninformed about basic procedures. I would never recommend this agency to anyone. If you value professionalism, accountability, or basic respect look elsewhere"
"Hi Shirley, I’m truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for any miscommunication or delays during this process. Due to a system migration, some requests have taken longer to update, but we confirmed with the policyholder that you were removed effective the day the change was submitted. Because you are not the policyholder, we are unable to share documentation directly to you, in accordance with Texas insurance confidentiality requirements. We regret the frustration this caused and appreciate your feedback as we work to improve every aspect of my small business. If you’d like to discuss this further, I would be happy to speak with you directly. Thank you, Lupe B."
Erik Sanchez
August 16, 2025
"Ingrid was so helpful with explaining my coverage and saved me so much money by switching over my insurance policy"
"Erik, thank you so much for sharing your experience! We're thrilled to hear that Ingrid was able to explain your coverage clearly and help you save money by switching your auto policy over to us. We truly appreciate your trust and look forward to taking great care of you! Lupe B."
Dazhaun Thomas
August 3, 2025
"Amazing agent was very helpful with all my questions and concerns."
"Thank you Dazhaun for the 5 star review. Proving excellent service is always our goal, and we're glad we could make your experience a great one. Don't hesitate to reach out if you even need anything in the future!"
Edilberto Cantu
July 22, 2025
"Great team,Ingrid Granado did an awesome job helping me with my insurance"
"Edilberto, thank you so much for your 5 star review! We are so happy to hear you've enjoyed working with our team. Ingrid always goes above and beyond to help customers select the coverage they need for all their insurance needs. Welcome to our State Farm family! :)"
itzel
July 17, 2025
"Alejandra was amazing. She guided me through being a first time insurance buyer and made sure I understood everything that my policy entailed. She’s incredibly friendly, helped me get the best rate possible, and she was great at following up with me the next day. I will definitely be recommending her to friends and family!"
"Itzel, thank you so much for your kind words! We're thrilled to hear that Alejandra was able to make your first insurance experience a smooth and positive one. She truly cares about helping our customers feel informed and supported every step of the way. We appreciate your recommendation and look forward to helping your friend and family too! Welcome to our State Farm family! :) ~ Lupe B. "
Lesly Osorio
July 17, 2025
"From start to finish 10/10 reccommend! As a first-time car buyer I was really scared for my insurance to come out really high, but thanks to Alejandra Martinez she gave me the lowest price out of all the insurance companies that I had called. She was diligent and observative in my needs. Also, the receptionist was super nice (I am sorry I don't know her name) but she helped me get to the right location since I was lost ;(. Overall, if you are ever looking on where to get your insurance don't hesitate to come to this State Farm Office."
"Lesly! Thank you so much for sharing your experience with us! We're thrilled Alejandra was able to help you find the right coverage at the best price, especially as a first-time car buyer. We're also glad our team made you feel welcomed and supported throughout the process. We'll be sure to pass along your kind words to everyone, including our receptionist, Evelyn! Welcome to our State Farm family! :)"
Andrew Moreno
July 8, 2025
"Honestly it was a delight to work with Alejandra, she was informative, patient and helped me to get my first insurance on my own. She made it so easy and I highly recommend you talk to her about any of your insurance needs. Thanks again!"
"Andrew, Thank you so much for your kind words! We're so happy to hear Alejandra made your first insurance experience smooth and stress-free. She truly cares about helping others, and we're glad that showed. We appreciate your recommendation and are here for anything you need in the future! Welcome to our State Farm family! :)"
Rumman Islam
July 7, 2025
"I find it very helpful. Ms Ingrid was really patient and helpful. I highly recommend their service to anyone seeking some affordable plans."
"Rumman Islam, Thank you for your recommendation! We're so glad Ingrid was able to assist you with patience and care during your auto insurance purchase. We truly appreciate your trust in our team! ~Lupe B. "
José
July 7, 2025
"Shout out to Ingrid Granados who helped me get setup with State Farm. She was very thorough, helpful, and clear. I saved so much money shifting over from GEICO and I recommend her. Muchas gracias Ingrid!"
"Thank you so much for your kind words and for giving Ingrid a shout-out! We're so glad she was able to help you make the switch smoothly and save you money on your auto insurance. We appreciate your trust in our team. Muchas gracias por su recomendacion y beievenido a State Farm! ~ Lupe Batalla"
Audrey Davila
July 3, 2025
"José was amazing! Got me the lowest rate !"
"Audrey, thank you for the shout-out! We're so happy Jose was able to help you find the lowest rate for your auto insurance. We appreciate your trust and are here if you need anything in the future! Welcome to our State Farm family! :) ~ Lupe B."
Micaela Santillan
July 2, 2025
"This was my first time getting auto insurance on my own, and Alejandra Martinez was so kind and patient! She answered every question I had and really made me feel like she was getting me the best coverage for the best price! Highly recommend this location!"
"Micaela, thank you so much for sharing your experience! We're thrilled Alejandra made your first time getting auto insurance smooth and stress-free. She always goes the extra mile to find the right coverage at the best price. We truly appreciate your recommendation! Welcome to our State Farm family! :) ~ Lupe Batalla"
Quynh Tran
July 1, 2025
"Lupe was great to work with. She was patience in going over the details in order to make sure I have what I need. Highly recommend!"
"Hi Quynh! Thank you so much for your 5 star review! We are thrilled to hear that you are satisfied with our services. Thank you for choosing us! Please know you can always count on my team and I to help you with all your insurance needs such as auto, home, business and life insurance. We look forward to taking great care of you! ~Lupe"
Bryan
June 27, 2025
"Very Helpful"
"Thank you, Bryan! That's what we strive for every day! We are happy to know we were able to help you with your auto insurance needs! "
Edgar Martinez
June 27, 2025
"I had a fantastic experience working with Alejandra Martinez at State Farm. From start to finish, she was incredibly attentive, knowledgeable, and genuinely dedicated to helping me find the right car insurance plan. Alejandra took the time to understand my needs and explained all my options clearly, making the entire process smooth and stress-free. Her professionalism and friendly attitude made me feel confident and valued as a customer. I highly recommend Alejandra to anyone looking for a reliable and caring insurance agent. Thanks to her, I now have a plan that fits my budget and provides peace of mind on the road!"
"Edgar, thank you so much for your thoughtful review! We’re thrilled to hear about your great experience with Alejandra. We’re glad she made the process smooth and stress-free for you. We’ll be sure to pass along your kind words, thank you for trusting us with your insurance needs! Welcome to our State Farm family! :)"
Maulik Doshi
June 22, 2025
"I was connected with the Agent working for Lupe Batalla and her name was Ingrid Granados. She was extremely helpful and had all the information for the questions asked. She recommended options that could help me get more discounts and competitive rate. After my experience with getting quotes from all other insurance providers, I selected State Farm and the distinguishing factor was how clear, patient, and helpful Ingrid was throughout the process. Fair to say, excellent customer service!"
"Hi Maulik! Thank you so much for sharing your experience with us! We're thrilled to hear that Ingrid provided you with clear, patient, and helpful service throughout the process. Helping our customers find the best coverage and savings is always our goal. We truly appreciate your trust and in choosing State Farm! ~ Lupe B. "
Charlese Turner
June 16, 2025
"Jose Lozano at State Farm took care of me right! Got my son and I insured and made sure it was affordable. He took his time to explain everything answer my questions, gave me quote after quote based on my preferences and very patient. I’m happy and relieved. Great job!"
"Charlese, thank you so much for sharing your experience! Jose is awesome, and we're so happy he was able to help you find the right coverage for you and your son. We're here anytime you need us, welcome to our State Farm family! ~ Lupe B."
Anubhab Sur
June 11, 2025
"Ingrid was great to work with — clear, efficient, and easy to communicate with. She helped me set up my first auto and rental insurance plans with State Farm and handled everything smoothly. Definitely someone who knows her stuff and gets things done. Highly recommend reaching out to her."
"Anubhab, thank you so much for your kind words and for trusting Ingrid to help you set up your first auto and renters insurance plans! We're so glad to hear she made the process smooth and easy for you. Providing clear, efficient service is exactly what we strive for. We truly appreciate your recommendation and look forward to being here for you whenever you need us! ~ Lupe B."
Abelardo Garza
June 10, 2025
"Thank you so much Ingrid for helping me secure my three car insurance! Your guidance made the process so much easier. I really appreciate the time you took to explain everything. Thank you again on saving more than the competition"
"Abelardo, thank you so much for taking the time to share your experience! We're thrilled to hear that Ingrid was able to guide you through the process and help you secure insurance coverage on your three vehicles! We truly care and appreciate your business. Please don't hesitate to reach us if we can assist you again in the future! Welcome to our State Farm family! ~ Lupe B. "
alondra vazquez
June 6, 2025
"Great service Ingrid and Jose made the process so easy explained everything answered all my questions. Highly recommend their services."
"Alondra! Thank you so much for your kind words! We're thrilled to hear that Ingrid and Jose made the process smooth and easy for you. Our goal is always to make sure you feel informed and supported every step of the way. We truly appreciate your recommendation and look forward to being here whenever you need us! Welcome to our State Farm family! :)"
Jessica Green
May 28, 2025
"Very helpful and Good quotes, was lowest quote I received after looking for a week, very patient and professional."
"Thank you so much for your kind words, Jessica! We're thrilled to hear that you found our auto quote to be the best price and our service helpful and professional. We always strive to provide the best service in town. We are happy you are here and look forward to taking great care of you. ~ Lupe B."